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About us
Terms & conditions
Terms & conditions

Lost or damaged packages

For lost packages we will file a lost package report to the swiss post service and if they confirm the lost package we will ship your order again.

 

In the event you receive a damaged jewel or a wrong jewel, please contact us within 5 days of receiving your package and send a photograph of the damaged item. We’ll replace it with another one or refund your return according to your wish.

 

Return the jewel

 

If for any reason you have a wish to return the guardian angel jewel, we will offer you a replacement or a return only under the following conditions:

 

The jewel is unused wraped in its original packaging. Returns are considered within 20 days of the delivery. When returning non-defective items you are responsible for the shipping fees.

 

Your satisfaction is our commitment and our purpuse.

 

Return the personal set

 

Since the personal set is handcrafted, personalized and uniquely designed to an individual’s specification, the set cannot be sold to another client therefore it can’t be returned or refund unless there is a mistake due to a wrong spelling by the artist. Its important to give the correct informations when purchasing the set, this will ensure the precision for the customization of the art work. In the case a mistake occurs please notify us immediately, we will replace the piece. Refunds do not include shipping costs.

 

Custom regulations

 

All prices are inclusive of 7,7% IVA within Switzerland. For International shipments all our rates exclude any applied customs, or import duties. Customs regulations differ by country, we suggest to inform your selves before placing your order.

 

 Track the order

 

The TNT delivery can be tracked. The registred shipping through PTT (Swiss post) shows only the sending date and cannot be tracked.

PAYMENT

VisaVISA

MastercardMastercard

SHIPPING AND DELIVERY

GUARDIAN ANGEL JEWEL

CH Post A PlusCHF 3.40 1-2working days
EU PriorityCHF 3.70 3-7working days
Other CountryCHF 5.00 4-10working days


PERSONAL SET

CH Post A PlusCHF 5.20 1-5working days
EU PriorityCHF 13.00 5-9working days
Other CountryCHF 18.00 6-12working days

 
Delivery is made through PTT or TNT

For any other information see Service

Customer service

About us

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Art Jewellery made in switzerland by Sandra Von Rubenwil

Copyright 2018  -  Sandra Von Rubenwil  -  Designed and developed by Carrara Communication

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